Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
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Jane.app develops web-based practice management software for healthcare practitioners and clinics. Its platform brings together online booking, scheduling, billing, payment processing, telehealth, customizable charting, reporting, and secure data storage in one system. Designed for healthcare teams, including multi-location practices, Jane.app supports clinic administration while providing compliance-oriented tools for HIPAA, PIPEDA, and GDPR requirements. The company’s software helps clinics organize everyday operations and manage patient interactions through a single, intuitive interface.
Senior Data Analyst at Jane.app — Canada Remote
Build reliable financial metrics, dbt models, and Looker dashboards for Jane.app’s clinic-management SaaS platform. Work with Finance and Payments to support high-impact business decisions.
Description
- Collaborate with Finance and Payments to create, improve, and maintain reporting metrics, data models, and dashboards.
- Lead analyses from initial business questions through SQL and dbt modeling, Looker development, and insight communication.
- Create and enhance Looker dashboards covering financial planning, revenue, costs, and transaction-level activity.
- Maintain and improve Jane.app’s core financial data models in dbt.
- Investigate data-quality problems and verify analytical calculations.
- Provide reconciled, dependable datasets for Finance and Payments teams.
- Convert unclear business requests into well-defined technical approaches.
- Use sound practices for data modeling, documentation, quality assurance, and performance optimization.
- Coordinate with Product, Support, and Marketing when their work involves financial data.
Requirements
- At least five years of experience as a Data Analyst or BI Analyst in a high-growth or complex product setting.
- Practical expertise with SQL, dbt, and Looker.
- Ability to write advanced queries, structure data models, and develop useful dashboards.
- Strong communication skills for explaining technical concepts and financial reasoning to non-technical audiences.
- Proven initiative and ownership, with the ability to work independently and carry projects through delivery.
- Exceptional attention to detail in reconciliation, financial logic, metric definitions, and quality assurance.
- Experience partnering with Finance functions such as FP&A, Accounting, Payments, or Revenue Operations.
- Experience using GitHub or other version-control systems.
- Current residence in Canada.
- Legal authorization to work in Canada without employer sponsorship.
- No relocation, visa sponsorship, or third-party employment support is available.
Benefits
- Comprehensive benefits package.
- Ongoing career-development discussions with a manager.
- Opportunities for compensation growth based on skills and contributions.
- Remote-first working model.
- Transparent salary bands and compensation conversations.
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