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Paddle provides payments and billing infrastructure for SaaS companies, acting as a merchant of record for software sales. Its services cover payment processing, subscription management, pricing tools, tax compliance, and fraud protection, taking on sales tax and fraud liability so software businesses can manage global transactions through one provider. Paddle’s product suite also includes ProfitWell Metrics and Price Intelligently. This profile covers Paddle as an employer and its hiring context.
Senior Content Writer at Paddle (Canada, Remote)
Shape editorial and product stories for Paddle’s digital payments platform. Make complex technology, customer challenges and launches clear and engaging.
Description
- Create original editorial and product content for Paddle’s customer-focused content channels
- Develop compelling angles for product stories, launches, campaigns and customer features
- Turn product strategy, customer needs and technical detail into clear stories that support understanding and adoption
- Use SEO practices while keeping content original, clear and readable
- Draw on audience research, search trends and performance data to guide content choices
- Tailor ideas to different formats, audiences and channels
- Partner with Product, Product Marketing, Communications, Design and subject-matter experts
- Work with Design and cross-functional colleagues in Figma to develop ideas
- Use AI tools with care, applying human judgment to maintain accuracy and originality
- Help uphold Paddle’s voice and improve its editorial quality and writing standards
- Contribute to Paddle, a Merchant of Record offering payment infrastructure to digital product companies and software sellers worldwide
Requirements
- A writer, journalist, editor or content specialist with substantial published work across a range of channels
- Comfort writing about technology, business or complex topics, with an ability to find the human perspective
- Can turn product strategy, customer interviews, research and expert contributions into engaging stories
- Willing to question a brief when a stronger angle or more useful approach would serve the story
- Knowledge of SEO fundamentals
- Understands content performance and how it can guide future decisions
- Able to balance multiple assignments and deadlines without sacrificing quality
- Confident using AI tools and design software such as Figma
- Portfolio including two samples that show range, from short-form to long-form writing
- Portfolio including a customer story, case study or interview-based piece
- A product launch or activation sample is desirable
- Portfolio link provided on the resume or as a separate attachment
- Based locally in Toronto, Canada
- Must state whether visa sponsorship is required
Benefits
- Stock options
- Unlimited vacation
- Enhanced parental leave
- Retirement plans
- Private health coverage
- Well-being programs
- Annual learning allowance
- Regular training, both internal and external
- Flexibility to choose where, when and how to work within hub locations
- Trust and independence in work arrangements
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