M-Files develops SaaS solutions for knowledge work automation, with a focus on document management, workflow automation, and content collaboration. Its enterprise platform helps organizations organize and manage content while supporting productivity, compliance, and security across knowledge-based operations. M-Files also connects with widely used tools such as Microsoft 365, Google Workspace, and Salesforce, and provides solutions tailored to different industries.
Remote Solution Architect, M-Files
Lead customer discovery and technical solution design for M-Files’ context-first document management platform. Shape integrations, AI automation, and enterprise consulting delivery.
Description
- Run discovery workshops, stakeholder interviews, and process walkthroughs with customers.
- Surface customer needs, including unstated requirements, assumptions, constraints, and risks.
- Evaluate IT environments, identity and security models, data sources, and third-party systems.
- Create and validate business requirements, process maps, solution descriptions, and UML diagrams.
- Rank requirements, set acceptance criteria, and coordinate scope changes with Project Management.
- Use Claude each day to prepare discovery, summarize notes, draft documents, and spot gaps or conflicts.
- Find opportunities for automation and AI agents, advising on governance, oversight, and data access.
- Act as an M-Files product and systems integration subject matter expert.
- Turn business requirements into technical designs for project consultants.
- Recommend proven approaches for customer solution configurations.
- Coordinate technical deployment work with consultants and Project Management.
- Contribute to solution design, development, deployment, migration, QA, UAT, and related consulting work.
- Check delivered work against requirements and acceptance criteria, using real customer data when feasible.
- Prepare technical documentation and handover materials.
- Train customer technical teams as needed.
- Identify product capability gaps and define their scope with R&D and Product Management.
- Coordinate customer success change requests and product updates with R&D and Product Management.
- Share recurring customer needs with Product Management.
- Guide and mentor junior consulting team members.
- Create reusable discovery templates, requirements checklists, solution patterns, and Claude workflows.
- Help scope pre-sales engagements and assess technical feasibility.
- Spot and escalate opportunities for additional services and account growth.
- Align scope boundaries across Implementation, Managed Services, and Expert Services.
Requirements
- Bring 5–8 years of corporate services consulting experience.
- Hold a bachelor's degree in computer science or a related discipline.
- Have a track record gathering requirements in customer-facing consulting work.
- Use Claude hands-on each day for research, analysis, drafting, and summarization.
- Be able to check AI-generated work and safeguard customer information.
- Understand enterprise AI agents and automation concepts.
- Have experience with document or content management systems.
- Communicate clearly in writing and conversation.
- Bring strong leadership and interpersonal abilities.
- Have produced technical materials such as solution descriptions, requirements documents, and UML diagrams.
- Know solution architecture and methods for cross-application communication and integration.
- Have worked across all phases of enterprise IT solution delivery.
- Be able to manage project timelines and scope.
- Drive projects to completion and handle obstacles.
- Stay organized while supporting several customer engagements at once.
- Apply strong problem-solving skills.
- Manage customer engagements effectively.
- Be a motivated self-starter who can learn new methods and technologies.
- Work effectively in a fast-moving, deadline-driven setting.
- Be willing to travel up to 25%.
- Preferred: familiarity with Claude Projects, skills, connectors, or MCP integrations.
- Preferred: experience with M-Files or similar enterprise content management platforms and extensibility layers.
- Preferred: business process or business analysis methods, or credentials such as CBAP.
- Preferred: knowledge of cloud platforms, including Azure.
- Preferred: exposure to data governance or information security.
- Preferred: experience in forward-deployed, embedded customer-facing, or pre-sales technical scoping roles.
- Preferred: experience creating technical training or enablement materials.
- Preferred: working knowledge of networks and authentication methods.
- Preferred: knowledge of .NET languages, data structures, programming concepts, APIs, and integration patterns.
Benefits
- Flexible work-life arrangements at a remote-enabled company.
- 10 paid holidays each year.
- Unlimited paid time off.
- 401(k) match equal to 25% of employee contributions, up to the IRS maximum.
- Health coverage with PPO and HDHP/HSA options.
- Dental coverage.
- Vision coverage.
- Life insurance equal to one times the employee's salary.
- Employer-paid short-term disability coverage.
- Employer-paid long-term disability coverage.
- Flexible Spending Plan for medical and dependent care.