Ford Motor Company is a United States-based automotive manufacturer with a history dating to 1903. In addition to developing and producing vehicles, the company is expanding its focus across mobility services, digital experiences, and software. Ford’s work also includes sustainability efforts and environmental targets, reflecting an approach that connects transportation, innovation, community impact, and responsible business practices.
Remote Auto Physical Damage Catastrophe Claims Adjuster
Adjust auto physical damage claims and prepare estimates for Ford Credit across Kentucky and at catastrophe sites nationwide. The role involves frequent overnight travel and dealer support.
Description
- Handle complex insurance claims across an assigned territory.
- Independently arrange vehicle inspection appointments.
- Travel throughout the assigned territory.
- Investigate coverage for fire, theft, false pretenses, and floor-planned units.
- Prepare accurate vehicle damage estimates with computerized systems such as Mitchell Connect.
- Conduct subrogation and fraud investigations, and manage salvage disposal.
- Carry out loss prevention reviews.
- Train dealership staff.
- Remain on call for catastrophe and storm losses.
- Travel overnight and spend extended periods away from home during catastrophe events.
- Cover a multi-state area focused on Kentucky, Tennessee, and Indiana.
- Deploy nationwide to catastrophe sites during peak storm season.
- Handle dealer inventory losses and physical damage claims at dealerships, Ford assembly plants, and holding yards.
- May advance to field, central office management, or staff roles.
Requirements
- High school diploma or GED.
- At least two years of claims adjusting and estimating experience.
- At least one year using computerized estimating systems such as Mitchell Connect or CCC One.
- Knowledge of vehicle repair processes and procedures.
- At least one year of Microsoft Office experience and strong computer skills.
- Hold an adjuster license in your home or designated home state, or be able to pass the licensing exam within the first 90 days.
- Ability to travel overnight 50–70% of the time, often on short notice, including extended periods during catastrophe events.
- Legal authorization to work in the United States.
- Catastrophe loss adjusting and travel experience with a major retail insurance carrier is an advantage.
- One or more state insurance adjuster or appraiser licenses are an advantage.
- I-CAR Gold or Platinum Certification is an advantage.
- English/Spanish bilingual ability is an advantage.
- A bachelor’s or master’s degree is preferred.
- More than three years of claims adjusting and estimating experience is an advantage.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage.
- Flexible family care days.
- Paid parental leave.
- New parent ramp-up programs.
- Subsidized backup child care.
- Family-building support, including adoption and surrogacy expense reimbursement.
- Fertility treatments.
- Vehicle discounts for employees and family members.
- Management lease options.
- Tuition assistance.
- Active employee resource groups.
- Paid time off for individual and team community service.
- Paid holidays, including the week between Christmas and New Year’s Day.
- Paid time off.
- Option to purchase additional vacation time.
- Career development opportunities.