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CrossCountry Mortgage, LLC
CrossCountry Mortgage, LLC
5,001 – 10,000 Employees
Finance
CrossCountry Mortgage, LLC is a U.S. retail mortgage lender serving homebuyers, homeowners, and property investors with financing for home purchases, mortgage refinancing, and home equity access, including HELOCs. Its team supports customers throughout the mortgage process, from exploring loan options to completing the application and closing, with services designed for both first-time buyers and experienced borrowers. As a finance company with a large workforce, CrossCountry Mortgage hires across the functions that support mortgage lending, customer service, and loan operations.
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Mortgage Servicing Compliance Testing and Validation Auditor

Conduct loan-level compliance testing and validation for mortgage servicing operations at CrossCountry Mortgage. Identify control gaps, document findings, and support remediation.

USUnited StatesSCSouth CarolinaTXTexasOn-siteFull-timeMiddleSeniorEnglish RequiredAuditor

Description

  • Perform detailed, independent loan-level servicing compliance tests using established scripts.
  • Use relevant systems and applications, seeking guidance from SCTV leadership when needed.
  • Assess test results for process weaknesses, control gaps, and potential noncompliance.
  • Record findings in the designated system of record.
  • Review test results with assigned testing partners.
  • Share results with operational teams and determine how findings should be classified.
  • Keep testing and tracking systems complete with result descriptions, supporting documents, and rationale.
  • Identify valid exceptions and ensure they are rated, documented, and reviewed with business representatives.
  • Work with operational partners to document process or control gaps and practical remediation steps.
  • Assess gaps and help plan remediation when agreement cannot be reached.
  • Carry out discretionary tests and report results to the SCTV Lead, Supervisor, or Manager.
  • Stay current on audit scope, loan criteria, servicing activity, systems, documentation, and regulatory obligations.
  • Uphold RoundPoint’s compliance commitment.
  • Complete other duties as assigned.

Requirements

  • At least three years of mortgage servicing experience.
  • Experience identifying or assessing mortgage loan servicing exceptions or control gaps.
  • Experience auditing loans, including checking files for accuracy, regulatory and investor compliance, and adherence to internal policies and procedures.
  • Experience researching and assessing complex transactions or issue resolutions across multiple systems and applications.
  • Experience identifying and testing compliance and control activities.
  • Thorough understanding of mortgage servicing activities and related compliance obligations.
  • Familiarity with MSP and related systems.
  • Ability to work collaboratively with others.
  • Strong spoken and written communication skills.
  • Ability to prioritize and complete work independently while meeting reporting requirements and deadlines.
  • Strong time management and organizational skills for handling multiple assignments with competing deadlines.
  • Ability to navigate testing scripts and question trees, interpret requirements, and assess whether actions were appropriate.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Company-provided short-term disability coverage
  • Employee assistance program
  • Wellness program
  • Competitive compensation plan
  • Comprehensive benefits package

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