AbbVie is a global pharmaceutical company focused on discovering, developing, and delivering medicines for complex health conditions. Its portfolio spans immunology, oncology, neuroscience, and aesthetics, with operations serving patients in more than 175 countries. The company’s work combines pharmaceutical research, manufacturing, and healthcare expertise, supported by substantial investment in scientific innovation and research and development. AbbVie also highlights diversity, sustainability, and patient support as part of its broader approach to improving health outcomes and community impact.
Lead Site Reliability Engineer, Remote in Illinois
Lead reliability, observability, and incident response for Allergan Aesthetics’ public-facing software. Build resilient AWS platforms with Terraform and Kubernetes.
Description
- Partner with business stakeholders to resolve critical technical challenges for Allergan Aesthetics.
- Improve the reliability, availability, and operations of large-scale public-facing software.
- Set how production reliability is measured, safeguarded, and improved.
- Establish SLO and SLI practices and guide decisions using error budgets.
- Set observability direction across services, covering metrics, logs, traces, and alerts.
- Lead capacity planning, load testing, and resilience and chaos testing.
- Set production readiness review practices and strengthen testing and release procedures.
- Reduce manual operational work through automation, self-healing systems, and better observability.
- Use operating system and application metrics to tune performance and diagnose faults.
- Improve platform reliability through Terraform and Kubernetes configuration.
- Develop incident response practices, including severity levels, escalation paths, and postmortems.
- Join on-call rotations and provide direct support during incidents.
- Diagnose infrastructure and application problems, lead blameless root cause reviews, and track follow-up actions.
- Promote reliability, scalability, and security standards across services and the product platform.
- Advise on architecture choices and reliability risks in Cloud Platform design reviews.
- Maintain reliability standards and monitor service compliance.
- Find established technologies and solutions for emerging challenges.
- Mentor senior DevOps and software engineers.
- Encourage strong operations, shared knowledge, and ongoing learning.
- Provide technical direction on strategic architecture, systems, and roadmap initiatives.
Requirements
- Demonstrated success running SLO and error budget programs and managing incidents for large production systems.
- Extensive experience with observability platforms such as Datadog and alert design.
- Working knowledge of Terraform and Kubernetes on AWS.
- Able to read, review, and contribute to infrastructure code.
- Strong scripting or programming ability, such as Python or Go, for automation and engineering tools.
- Preferred: Practical experience using or building agentic AI tools, such as Claude Code or MCP integrations, to automate engineering or operational workflows with suitable safeguards and human oversight.
- Availability to participate in on-call rotations.
- Willingness to travel up to 5% of the time.
Benefits
- Paid vacation, holiday, and sick leave.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Long-term incentive programs.
- Remote work availability.
- Travel of up to 5%.