Enterprise Customer Success Manager, Brazil (Remote)
Joom
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Rentokil Pest Control North America provides pest management services for residential and commercial properties across North America. Its work covers the identification and control of common threats including insects and rodents, with programs designed to help protect people, buildings, and surrounding environments. The company combines pest-control expertise with an emphasis on safe, effective, and environmentally responsible service.
IT Infrastructure Engineer, United States Remote
Work remotely on VMware, storage, backup, and network operations for Rentokil Pest Control North America. Support globally distributed infrastructure services and maintain reliable hosted environments.
Description
- Manage global IT infrastructure services that support business operations and provide infrastructure operations assistance
- Investigate and resolve infrastructure incidents and problems under the Rentokil Initial ITSM Framework
- Administer storage and VMware virtual infrastructure for hosted services
- Monitor infrastructure systems and take preventive action to support high availability
- Manage incidents through ServiceNow
- Install or remove hardware and software, then record the completed work
- Diagnose issues and faults related to hardware and software installations
- Use system management tools to gather performance data and maintain system software
- Perform network configuration, installation, and maintenance activities
- Measure and report network load and performance data
- Support infrastructure maintenance and installation activities
- Run scheduled backups and restores while tracking offsite storage
- Allocate and maintain storage resources and storage systems
- Recognize operational issues and assist with resolving them
Requirements
- Strong interest in operating high-quality infrastructure technology environments
- Strong analytical and problem-solving capability
- Experience monitoring medium- to large-scale infrastructure environments
- Ability to install, configure, and maintain infrastructure systems and solutions to specification
- Consistent attention to detail
- Working knowledge of VMware vSphere
- Working knowledge of vSAN
- Working knowledge of Veeam and Zerto
- Working knowledge of Windows Server and Red Hat Linux
- Working knowledge of Citrix XenApp
- Working knowledge of Cisco technologies, including switches, firewalls, or routers
- Working knowledge of SD-WAN
- Working knowledge of Aruba Networks
Benefits
- Full-time colleagues receive benefits from their first day with no waiting period
- Several pathways are available for career growth
- Training and professional development programs are offered
- Tuition reimbursement is available to full-time colleagues
- Health coverage includes medical, dental, vision, disability, and life insurance, along with additional benefits
- 401(k) retirement plan with company matching contributions
- Vacation and sick leave are provided
- Company-paid holidays and floating holidays are included
- The company emphasizes health, safety, and workplace flexibility
- Performance incentives are available in many roles
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