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Nelnet is a diversified services company working across consulting, healthcare, logistics, education, government, finance, and technology. Its capabilities include government and consumer services, federal student loan servicing, business process outsourcing, contact center operations, back-office processing, payment technology, data analytics, artificial intelligence, custom software development, digital accessibility, and information security. The company also supports education services and renewable-energy initiatives, including tax equity funding and solar installations, with an emphasis on operational effectiveness, accessible service delivery, and community partnerships.
Database Administrator - Nebraska Remote
Manage MongoDB Atlas and related cloud database platforms for Nelnet’s education payment technology services. Monitor performance, security, backups, capacity, and production reliability across database environments.
United States
Nebraska$85,000 – $107,500 / year
RemoteFull-timeMiddleSeniorEnglish RequiredDatabase AdministratorDescription
- Administer MongoDB Atlas and maintain operational health across production, test, and preview environments
- Track MongoDB Atlas alerts, performance indicators, cluster health, and resource consumption
- Examine logs and monitoring systems to detect issues before they affect applications
- Help manage cluster performance and capacity by reviewing workload patterns, storage expansion, sizing, and autoscaling
- Assess query and index efficiency with MongoDB Atlas monitoring and diagnostic tools
- Work with development teams to investigate inefficient queries and application behavior
- Administer MongoDB databases, collections, indexes, users, roles, network controls, and security configurations
- Support MongoDB Atlas backups, restores, point-in-time recovery, disaster recovery exercises, and recovery verification
- Assist with MongoDB Atlas maintenance and platform updates, including upgrades, version changes, scaling, and configuration modifications
- Join incident response and production troubleshooting efforts to determine root causes and restore service
- Resolve application connectivity and database access problems with development, application support, and Cloud Operations teams
- Help manage database security and access, including requests, role assignments, permission updates, and termination reviews
- Review, test, and document approved database changes as part of change management
- Assess MongoDB Atlas features, automation possibilities, and operational processes
- Provide support for Redis, Microsoft SQL Server, Azure SQL, and Azure SQL Managed Instance platforms
- Record procedures, configurations, troubleshooting guidance, recurring support activities, and incident conclusions
- Expand technical expertise in MongoDB Atlas and related cloud database technologies
Requirements
- Bachelor’s degree in computer science, information systems, technology, or a related discipline; equivalent education and experience may qualify
- Preferred: at least five years working with database systems, data platforms, or related technical database environments
- Strongly preferred: at least one year of hands-on MongoDB or MongoDB Atlas experience
- Experience with Microsoft SQL Server, Azure SQL, or Azure SQL Managed Instance is beneficial
- Experience with cloud platforms, monitoring solutions, or application troubleshooting is valuable
- Solid knowledge of database fundamentals, including databases, collections or tables, indexes, queries, security, backup, and recovery
- Understanding of document-oriented and NoSQL database principles
- Understanding of database performance, including query behavior, indexing, resource use, and performance monitoring
- Familiarity with cloud database services such as MongoDB Atlas, Azure SQL, Azure SQL Managed Instance, AWS database services, or comparable platforms
- Familiarity with monitoring and troubleshooting tools, including the use of metrics, logs, and alerts for investigations
- Basic knowledge of cloud networking and application connectivity
- Familiarity with authentication, access control, and security principles
- Basic understanding of the software development lifecycle
- Familiarity with change management, incident management, and Agile methods is beneficial
- Available to participate in an on-call rotation and respond to production incidents when needed
- Complete the MongoDB University MongoDB Atlas Administrator Path within the first three months of employment
- Successfully complete the MongoDB Atlas Administrator Exam and earn the MongoDB Associate Atlas Administrator certification within the first six months of employment
Benefits
- Medical, dental, and vision coverage
- Health Savings Account and Flexible Spending Account options
- Generous earned time off
- 401(k) retirement plan
- Student loan repayment assistance
- Life and accidental death and dismemberment insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive compensation
- Short- and long-term disability coverage
- Comprehensive wellness program
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