Enterprise Customer Success Manager, Brazil (Remote)
JoomLead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
SoftDesign is a technology company that helps organizations turn ideas into digital products. Its work brings together product strategy, design, software development, cloud architecture, and AI-driven data solutions, supporting projects from early concept through delivery. Founded in 1997, SoftDesign operates across software, SaaS, and artificial intelligence.
Data Analyst — Remote in Brazil
Investigate data, reports, and KPIs to support SoftDesign’s business teams. Use SQL, Power BI, and occasional Python automation to validate information and improve reporting.
Description
- Investigate requests involving data, reports, dashboards, and KPIs
- Examine data questions, inconsistencies, discrepancies, and related business rules
- Query databases and conduct data validations and investigations with SQL
- Help business teams interpret and apply available information
- Review and validate dashboard information in Power BI
- Present analytical findings clearly to technical and non-technical audiences
- Create small-scale Python automations and perform data processing or manipulation as needed
- Spot recurring requests and opportunities to improve reports, data, and documentation
- Organize work, priorities, activities, and potential blockers
- Collaborate with technology and data specialists on cases requiring deeper technical analysis
Requirements
- Professional experience working in data analysis
- Practical SQL knowledge for querying and investigating data
- Power BI knowledge, especially for exploring, analyzing, and validating information
- Strong analytical and investigative abilities for tracing discrepancies and issues to their causes
- Ability to interpret business rules and connect them to data
- Clear communication skills when working with varied audiences, including non-technical stakeholders
- Organized and autonomous approach to handling requests and priorities
- Willingness to expand expertise in Data & Analytics
- Python knowledge for basic automation, analysis, or data manipulation
- Knowledge of or experience with Databricks
- Familiarity with Data Lake and Lakehouse concepts
- Experience using Jira or comparable request-management tools
- Experience in data-intensive industries involving KPIs and business rules
- Experience in insurance or insurance brokerage is an advantage
- Knowledge of insurance products, processes, KPIs, or business rules
- Experience supporting business teams while conducting data analysis and investigation
Benefits
- Flexible meal and food allowance through VA/VR Flex
- Unimed health insurance
- Uniodonto dental insurance
- TotalPass membership
- Extended maternity and paternity leave through the Empresa Cidadã Program
- Two free ZenKlub sessions each month
- Education benefit
- Support for professional certifications
- Long-service recognition award
- Twice-yearly performance reviews with growth opportunities
- Feedback-focused workplace culture
- Employee referral bonus
- Remote work arrangement
- Access to a coworking office in Porto Alegre, Rio Grande do Sul
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