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Keycafe
Keycafe
11 – 50 Employees
ConstructionHospitalityLogistics
Keycafe builds cloud-based key management and access control tools for businesses that need to coordinate physical key handoffs. Its platform automates key exchanges, tracks access, and connects with other systems through an API, serving use cases across short-term rentals, car rentals, auto dealerships, construction, logistics, government offices, and hotels. Keycafe also operates public key drop-off locations for services such as Airbnb. The company works in logistics, construction, and hospitality, with solutions designed for both small operations and larger fleets of keys.
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Communications Specialist

Shape Keycafe’s messaging, content, public relations and social media. Turn its SmartBox, cloud, SaaS and IoT capabilities into clear stories for business audiences.

CACanada
$75,000 – $90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCommunications
Cloud

Description

  • Maintain Keycafe’s messaging framework, voice and style guide.
  • Explain SmartBox, cloud platform, API and integration capabilities as clear benefits for different audiences and industries.
  • Review customer-facing copy across teams for consistency and quality.
  • Plan and manage editorial calendars for the blog, website, newsletter and resource library.
  • Write and edit blog posts, web pages, launch materials, sales content and email campaigns.
  • Interview customers and create case studies, testimonials and short video stories with sales and customer success teams.
  • Write and distribute press releases about launches, partnerships, customer wins and company milestones.
  • Build relationships with trade media in automotive, hospitality, property management and facilities, as well as Vancouver and Canadian technology press.
  • Pitch stories, prepare spokesperson briefing notes and track media coverage.
  • Identify industry awards and speaking opportunities, and prepare submissions.
  • Manage Keycafe’s LinkedIn and other social channels by planning, writing, publishing and engaging.
  • Encourage employees to share Keycafe content.
  • Monitor discussion of Keycafe, competitors and its industries.
  • Develop a Keycafe podcast and interview customers and industry specialists.
  • Create product announcements, release note summaries and customer newsletters with product and customer success teams.
  • Develop co-marketing content with partners and integration partners.
  • Support internal updates, including all-hands communications and company announcements.
  • Support trade shows and industry events with booth messaging, collateral and communications before and after events.
  • Report monthly on communications metrics, including share of voice, coverage, engagement, traffic and content-influenced pipeline.
  • Coordinate freelancers or agencies as needed and maintain the asset library.

Requirements

  • Bachelor’s degree in communications, public relations, journalism, marketing or a related field.
  • Three to five years of communications, public relations or content marketing experience, including at least two years in B2B SaaS, technology or a related B2B setting.
  • Excellent English writing and editing skills, supported by a portfolio across long-form content, press releases, case studies, web copy and social posts.
  • Ability to explain technical products in clear, persuasive language for business buyers.
  • Media relations experience, including drafting releases, pitching journalists and securing coverage.
  • Experience managing a company LinkedIn presence and creating social media content.
  • Strong project management skills, with the ability to handle multiple projects and meet deadlines.
  • Comfort working closely with sales, customer success, product and leadership teams, and interviewing customers.
  • Ability to use AI writing and research tools responsibly while maintaining quality.
  • Legally entitled to work in Canada and able to work from the Vancouver office at least four days per week.

Benefits

  • Extended health and dental coverage.
  • Paid vacation and personal days.
  • Professional development budget for courses, conferences or memberships.
  • Team events.
  • Opportunity to develop a career in a growing SaaS and IoT company.
  • Work with an innovative physical product trusted by businesses worldwide.
  • Career growth and visibility in a company where results matter.

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