Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
CAA-Québec is a member-focused service organization supporting safer, more convenient mobility and everyday life across Quebec. Its offerings include roadside assistance, travel planning, mobility support, and a broad portfolio of insurance products covering vehicles, homes, travel, life, health, and pets. Through partnerships with merchants across the province and its affiliation with the Canadian Automobile Association, CAA-Québec brings together services spanning automotive, travel, insurance, and related member support.
Business Intelligence Analyst at CAA-Québec
Develop business intelligence reports and dashboards at CAA-Québec. Turn data into actionable recommendations that support decision-making and operations.
Description
- Lead business intelligence initiatives by designing and improving reports, dashboards, and ad hoc analyses
- Convert business data into clear insights that inform organizational decisions
- Present analytical results to stakeholders while maintaining data quality, consistency, and accurate interpretation
- Advise business units on understanding and applying operational data
- Work with colleagues to enrich, organize, and improve the reliability of data used to meet business needs
- Help advance business intelligence practices and support innovation initiatives
- Take part in Scrum activities and contribute to sector innovation projects
Requirements
- Bachelor’s or master’s degree in business intelligence, analytics, statistics, business administration, computer science, or a comparable field
- At least five years of experience in business intelligence, analytics, or a related discipline
- Substantial experience creating and delivering data visualization and reporting solutions
- Proficiency in Power BI, Tableau, or comparable tools
- Advanced SQL proficiency
- Solid understanding of data environments, integration principles, and data quality
- Knowledge of Python, automation tools, or cloud analytics platforms is an asset
- Ability to communicate concepts and analytical conclusions clearly to diverse audiences
- Strong analytical and synthesis capabilities
- Collaborative, consultative, and results-focused working style
- High level of accountability and professional ethics
- Excellent French communication skills and functional proficiency in English
Benefits
- Flexible hybrid work model
- Pension plan with employer contributions ranging from 2% to 6%
- Four weeks of vacation
- Employee and family assistance program
- Complimentary CAA-Québec membership
- Discounts at Travel Centres, on insurance, and through partner offers
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