Navy Federal Credit Union
Navy Federal Credit Union
Navy Federal Credit Union is a member-owned financial institution serving more than 14 million members, primarily from the Armed Forces, Department of Defense, veteran communities, and their families. As the world’s largest credit union, it provides banking and financial services through a workforce of more than 24,000 employees across campuses and over 360 branches. Its career opportunities support the organization’s mission of delivering high-quality service to its members, with an emphasis on meaningful work experiences and competitive employee benefits.

Business Analyst, Operations & Process Improvement – Navy Federal Credit Union (Hybrid)

Support Navy Federal Credit Union’s operations through business analysis, process improvement, KPI reporting, planning, and vendor invoice management.

Description

  • Analyze and report on business operations and planning, including budget preparation and equipment availability
  • Evaluate internal process requirements to support coordination across teams and alignment with organizational goals
  • Map business processes and workflows, identifying inefficiencies and opportunities for improvement
  • Use business data analysis to develop solutions to routine operational problems
  • Conduct quantitative analysis of data, costs, benefits, and process performance measures
  • Review processes and workflows to improve or automate business performance
  • Develop KPI reports, highlight operational improvement opportunities, and present root-cause and value-chain analysis
  • Review vendor invoices for accuracy, resolve discrepancies, and route approved invoices to Accounts Payable
  • Estimate annual vendor invoice funding using projected volumes, contracted pricing, and related factors
  • Prepare requisitions for new and existing contract funding within the department budget

Requirements

  • 2–5 years of experience in business or operational strategy, planning, and analysis
  • Basic understanding of business operations and the broader operating environment
  • Working knowledge of data querying, reporting, forecasting, analysis, and operations research
  • Strong research, analytical, and problem-solving abilities
  • Ability to resolve issues effectively by determining their root cause, scope, and scale
  • Proficiency with word-processing and spreadsheet applications
  • Project management skills for leading small- to medium-scope projects or initiatives
  • Ability to collaborate effectively with varied internal and external contacts
  • Bachelor’s degree in Business Administration, Finance, or a related field
  • Availability Monday through Friday from 8:00 AM to 4:30 PM
  • Ability to follow Navy Federal policies, procedures, and regulations related to the Bank Secrecy Act

Benefits

  • Highly competitive pay
  • Generous benefits and perks
  • Meaningful career experience
  • Energized, engaged, and committed culture
  • Strong appreciation for team contributions
  • Equal Employment Opportunity
  • Medical accommodations and assistance during the application or hiring process

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