
Senior Customer Support Lead
Hearst HealthLead escalated customer support, coach an eight-person team, and improve quality operations for FDB healthcare data solutions. The role also advances AI adoption and clinical review practices.


Lead escalated customer support, coach an eight-person team, and improve quality operations for FDB healthcare data solutions. The role also advances AI adoption and clinical review practices.

Handle inbound donor calls for established nonprofit fundraising campaigns from a remote setting. Process donations and pledges using approved scripts and procedures while meeting compliance standards.

Provide remote customer service as a contractor for nationally recognized companies through Superior Virtual Solutions. Handle calls, transactions, reservations, and service requests from a professional home office.

Handle inbound and outbound client calls remotely for Superior Virtual Solutions, providing helpful service and accurately recording customer details.

Manage Motorola Solutions’ Mobile Video and Vehicle Intelligence service contracts across the northeastern United States. Lead service delivery, renewals, technical escalations, and customer satisfaction.

Support customers using PatientNow’s beauty, wellness, and medical aesthetics platform by resolving software and hardware integration problems. Assist through phone, email, and ticketing systems.

Provide post-purchase support in Dutch for a leading jewellery brand while working remotely from Greece. Resolve order and delivery issues through email, chat, phone, and social media.

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Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.

Provide German-language support to mobile and fibre internet customers for a telecommunications provider, handling service inquiries, retention, renewals and sales remotely from Greece.