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Senior Business Analytics Specialist – Zagreb Hybrid

Senior Business Analytics Specialist supporting pricing, routing, margin optimization, and commercial strategy for Infobip’s global cloud communications platform. Partner with cross-functional teams to use analytics to improve messaging growth and business decisions.

HRKroatijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųVerslo analitikos analitikas
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Aprašymas

  • Lead global messaging analytics and pricing programs
  • Manage high-impact business and operational initiatives
  • Evaluate pricing, routing, margins, and gross profit performance
  • Find optimization opportunities and inform commercial decisions
  • Maintain and enhance messaging connectivity terms, pricing, and coverage data across global and regional markets
  • Deliver analytics, pricing guidance, anomaly detection, and customer insights to Sales, Product Success, and go-to-market teams
  • Support the design and implementation of pricing models, billing logic, differentiated pricing, and commercial frameworks
  • Coordinate projects across Billing, Product, Development, Connectivity, Legal, and Data Intelligence teams
  • Track industry trends, operator strategies, and market developments
  • Assess business risks and identify growth opportunities
  • Work with the revenue organization and join customer discovery meetings
  • Contribute to go-to-market strategy development
  • Identify new business opportunities independently
  • Improve workflows, procedures, data access, and information visibility proactively
  • Work across analytics, pricing, connectivity, product, and go-to-market teams to enable scalable messaging growth

Reikalavimai

  • Background in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related field
  • Preferably 5 or more years of experience in comparable roles
  • Advanced Excel proficiency
  • Experience handling complex datasets, pricing models, and operational reporting
  • Experience with Power BI or comparable data visualization and reporting tools
  • Experience using AI tools to increase productivity, automate workflows, support analytics, or generate business insights
  • Proactive approach and readiness to take initiative
  • Ability to work with large datasets, analyze margins, and produce business reports
  • Experience working across functions and coordinating complex projects with varied stakeholders
  • Strong analytical skills with the ability to spot business risks, anomalies, and optimization opportunities
  • Ability to work effectively in fast-changing environments with competing initiatives and changing priorities
  • Strong communication skills for presenting analytical findings and commercial recommendations to technical and non-technical audiences
  • Fluent spoken and written English
  • Preferred experience with messaging products, mobile operators, or carrier partnerships
  • Preferred exposure to pricing strategy, billing systems, or commercial framework development
  • Preferred understanding of telecommunications concepts such as routing, delivery rates, network identifiers, or capability checks

Privalumai

  • Performance-based bonuses
  • Regular compensation reviews
  • Flexible working arrangements
  • Remote work and flexible hours
  • Employee Stock Ownership Plan (ESOP) or stock options
  • Paid time off
  • Additional special leave days
  • Flexible hybrid working model
  • Internal mobility opportunities
  • Upskilling opportunities
  • Mentorship
  • Professional development
  • Onboarding and training programs
  • International mobility opportunities across worldwide hubs

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