Customer Service Specialist – Singapore (On-site)
TDCX
Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.
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hatch I.T. — инновациялық және миссияға бағытталған технологиялық стартаптар мен шағын бизнеске рекрутинг және консалтинг қызметтерін ұсынатын мамандандырылған серіктес. Компания бейімделген рекрутинг үдерісін аутсорсингке беру (RPO) шешімдері, соның ішінде Scale бағдарламасы арқылы ұйымдарға бағдарламалық жасақтама әзірлеу, өнім және деректер командаларын құруға көмектеседі. Өсуі мен жұмысқа қабылдау қажеттіліктері әртүрлі стартаптарға hatch I.T. Contract-To-Hire және Contingency Hiring қызметтерін де ұсынады.
Senior Azure Systems Administrator – Washington Hybrid
Support Expression’s NTIA spectrum-management systems as an Azure Systems Administrator. Maintain secure cloud operations across Commercial, Government, and Secret environments.
Сипаттама
- Operate and maintain Azure environments supporting NTIA Secret and Unclassified spectrum systems
- Handle patching, backup validation, account issues, licensing, scripting, and standard systems administration
- Apply and sustain relevant STIG controls while helping remediate security findings
- Review Azure dashboards for infrastructure health problems, degraded application or system performance, and broad service alerts
- Administer Azure Log Analytics Workspaces for centralized logs, alerts, dashboards, reporting, and troubleshooting
- Contribute to security-oriented Azure implementations and technical initiatives
- Provide technical updates to the Task Order security team for Authority to Operate documentation
- Assist with POA&M actions and the remediation of vulnerabilities and security deficiencies
- Use SIEM tools to gather, correlate, monitor, and assess security events for threat detection, troubleshooting, and incident response
- Use cloud networking expertise to diagnose connectivity and performance problems and assist with infrastructure improvements
- Administer identity and access services, including Microsoft Entra ID, conditional access, Virtual Networks, and related infrastructure
- Implement Azure environment improvements and configuration updates
- Manage backups and recovery processes for mission-critical systems and periodically verify recoverability
- Assist with database and data-management work for operational systems
- Operate Azure Commercial, Government, and Secret cloud environments
- Facilitate data transfers between security domains with the Azure Data Transfer Cross-Domain tool
- Support classified systems and SIPR network operations when needed
- Analyze Azure environment costs periodically and recommend optimization opportunities
- Sustain the availability and operation of critical NTIA applications, including Spectrum XXI, IRACnet, FMRS, EL-CID Online, FWDP, and IQLink
- Work independently and with Agile/Scrum teams to resolve incidents, deliver changes, and maintain production services
- Keep operational, configuration, security, and technical documentation accurate
- Provide required contractual reports and technical deliverables
- Prepare and maintain inputs for activity, contract, risk, progress review, vulnerability, authentication and authorization, configuration management, availability and reliability, and environment cost reports
Талаптар
- Bachelor’s degree in computer science or a related discipline, plus at least 10 years of systems administration experience
- At least five years of database and data-management experience
- Azure expert-level certification, such as Microsoft Certified: Azure Solutions Architect Expert, or an equivalent credential
- Expertise operating Azure Commercial, Government, and Secret cloud environments
- Expertise using the Azure Data Transfer Cross-Domain tool
- Experience supporting SIPR networks and classified-system operations
- Hands-on administration of Microsoft Azure infrastructure and services
- Experience with Microsoft Entra ID, authentication, authorization, conditional access, Virtual Networks, and related Azure services
- Experience with Azure monitoring, logging, alerting, and Log Analytics Workspaces
- Experience with patching, backup and recovery, vulnerability remediation, troubleshooting, and security hardening
- Experience building and maintaining STIG-compliant systems
- Experience using SIEM platforms for security monitoring, event analysis, and incident-response support
- Experience contributing to ATO documentation and POA&M remediation
- Cloud networking and connectivity troubleshooting experience
- Scripting and systems-administration automation experience
- Active Secret clearance
- Ability to meet DoD 8140 IAT Level II requirements
- CompTIA Security+ certification
Артықшылықтар
- 401(k) matching
- PPO and HDHP medical, dental, and vision coverage
- Education reimbursement
- Company-paid life insurance
- Generous paid time off and holiday leave
- Access to an onsite office gym
- Commuter benefits plan
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