Crum & Forster is a U.S. property and casualty insurance company offering specialty and standard commercial lines through admitted and surplus lines insurers. Its business spans a diversified specialty platform, including insurance products and services focused on commercial risk, claims, and risk engineering. Established in 1822, the company reported $5.3 billion in written premiums in 2023 and holds an A.M. Best financial strength rating of A (Excellent). Crum & Forster employs more than 2,000 people across the United States and is part of Fairfax Financial Holdings Limited, a group engaged in property and casualty insurance and reinsurance.
Senior Construction Defect Claims Specialist (Remote)
Manage construction defect claims for Crum & Forster’s specialty commercial insurance division, including coverage analysis, litigation, investigation, reserving, and recovery.
United States
New Jersey$58,700 – $110,200 / year
RemoteFull-timeSeniorEnglish RequiredClaims SpecialistDescription
- Receive claim assignments, then verify coverage and determine its applicability
- Analyze complex coverage issues
- Draft reservation of rights and coverage declination letters
- Determine the appropriate investigation method and scope for each claim
- Review and manage claim files to support timely investigation, evaluation, and reserving
- Keep a timely diary for every claim
- Evaluate and adjust claims within delegated authority
- Escalate technical matters to supervisors or management
- Evaluate and manage litigated claims
- Determine the future handling and disposition of claims
- Consult managers, directors, or the Coverage unit on claims that require support or exceed authority
- Evaluate risk transfer opportunities and resolve tender issues
- Assess recovery opportunities and pursue recoveries
- Manage assigned claims to prompt and equitable resolution under company Best Practices
- Deliver high-quality customer service to agents, insureds, and other stakeholders
Requirements
- At least three years of construction defect claims experience or comparable legal experience
- Bachelor’s degree or equivalent experience required
- Insurance designation or insurance-related coursework is a plus
- Obtain and maintain required state licenses
- Strong verbal and written communication skills
- Ability to communicate effectively across all organizational levels
- Working knowledge of Microsoft Office
- Occasional travel is required
Benefits
- Competitive compensation package
- Generous 401(k) employer match
- Employee Stock Purchase Plan with employer matching
- Generous paid time off
- Health, dental, and vision coverage
- Wellness programs supporting physical, mental, and financial well-being
- Tuition reimbursement
- Industry-related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee-led corporate giving program
- Special accommodations for applicants who require them