DCI Donor Services, Inc. is a nonprofit healthcare organization focused on organ, eye, and tissue donation. Its teams coordinate donor referrals and registries, operate a tissue bank and eye bank, support donor families, and help connect donated gifts with people awaiting transplant. Through community outreach, memorial programs, and career opportunities, DCI Donor Services works to strengthen donation across multiple states and advance the goal of ending the transplant waiting list.
On-Site Medical Call Center Specialist in Knoxville
Coordinate organ and tissue donation as a Medical Call Center Specialist with DCI Donor Services, Inc. Support donor families and medical personnel while accurately recording medical information.
Description
- Record complete and accurate medical information in donor management software
- Coordinate communication among donor families and medical personnel throughout the donation process
- Provide compassionate support to families of potential donors and explain donation opportunities to families who have recently lost a loved one
- Handle other related responsibilities as assigned
- Complete the required video screening within 48 hours after submitting an application
Requirements
- Two-year degree in a health-related field, or nursing or paramedic/EMT certification
- At least one year of healthcare experience, including the use of medical terminology
- Working knowledge of computers and Microsoft Office applications
- Ability to make independent judgments and manage multiple tasks
- Strong teamwork, communication, and conflict-management abilities
- Excellent interpersonal skills with careful attention to detail and organization
- First COVID-19 vaccine dose required by the potential start date, or proof of vaccination
- CTBS, RN, or LPN credentials preferred
Benefits
- Up to 184 hours of paid time off during the first year
- Up to 72 hours of sick time during the first year
- Choice of PPO or HDHP medical coverage, plus dental and vision insurance
- 403(b) retirement plan with matching contributions
- Employer-provided term life, AD&D, and long-term disability insurance
- Wellness program
- Supplemental insurance options, including accident and short-term disability coverage
- Discounts on home, auto, renter, and pet insurance
- Verizon cellphone discounts