
Senior Customer Support Analyst – Texas Remote
AirStripSupport health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.


Support health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.

Support NantIQ health plan partners by resolving technical issues, monitoring service metrics, and improving support processes.

Troubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.

Support 7-Eleven’s digital and delivery operations by coordinating store onboarding, operational documentation, reporting, and stakeholder communications. Analyze performance and identify opportunities to improve field execution.

Analyze healthcare financial, operational, and clinical performance for Allegheny Health Network. Provide executive insights, variance analysis, and recommendations while coaching junior analysts.

Support Softdocs customers using its cloud document management and eForms products. Investigate issues through database, log, and application analysis.