Cogent People is an IT and business consulting firm that supports federal and state government agencies with data, software, systems, and organizational transformation. Since 2009, the Columbia, Maryland-based company has worked across data strategy, architecture and integration, analytics and reporting, software engineering, systems operations, program and project management, and business process re-engineering. As a certified 8(a), minority-owned small and disadvantaged business, Cogent People operates in the government contracting sector with a focus on dependable delivery, practical innovation, and lasting value for its customers. Its multidisciplinary work may appeal to professionals interested in technology and consulting roles connected to public-sector programs.
Service Management Business Analyst – Hybrid, Maryland
Cogent People is seeking a Service Management Business Analyst to support mission-critical federal healthcare systems. The role focuses on requirements documentation, test coordination, and service management across SAFe release trains.
Description
- Support service management operations across multiple release trains
- Document business workflows and functional requirements
- Organize test planning and coordinate execution activities
- Enable communication among delivery teams and client stakeholders
- Develop and maintain project tracking artifacts
- Help review and execute test cases
- Contribute to a large-scale, mission-critical healthcare system serving the Federal Government
Requirements
- At least two years of experience in business and functional analysis
- At least two years of experience in functional design and business process design
- Experience collaborating with QA teams on test planning and execution
- Experience working in a SAFe Agile environment spanning multiple teams and release trains
- Exceptional attention to detail and a consistent focus on accurate, high-quality work
- Strong written and verbal communication skills for effective cross-team collaboration
- Ability to manage time and prioritize work in a fast-paced setting
- Must have lived in the United States for at least three of the past five years
- Must be authorized to work in the United States as a citizen, permanent resident, or EAD holder
- Must already have U.S. work authorization; sponsorship is not available
- Public Trust clearance or the ability to obtain it
- Preferred: Background supporting federal government programs or regulated environments; CMS experience is preferred
- Preferred: Experience working directly with clients is highly desirable
Benefits
- Health, dental, and vision insurance with comprehensive coverage
- 401(k) plan with employer matching contributions
- Company-paid life insurance
- Company-paid short-term disability coverage
- Company-paid long-term disability coverage
- Three weeks of paid time off each year
- Ten paid holidays
- Career development opportunities
- Collaborative, growth-oriented workplace
- Supportive and inclusive culture