Multnomah County
Multnomah County
Multnomah County is a public-sector organization serving residents through a broad range of government and community services. Its work spans public safety, healthcare, community justice, roads and bridges, elections, and administrative operations. More than 4,500 employees support the county’s mission under the direction of a non-partisan, publicly elected Board of County Commissioners, with a focus on inclusive, sustainable, and innovative service to the community.

Senior Business Systems Analyst - Multnomah County (Hybrid)

Multnomah County is seeking a senior business systems analyst to connect business partners with IT. The role leads requirements, analytics, Agile delivery, and system improvement initiatives.

Description

  • Bridge business partners and IT as a trusted adviser
  • Oversee service requests and assigned projects
  • Assess business processes and align improvements with strategic objectives
  • Lead data analytics efforts that drive ongoing system improvements
  • Clarify stakeholder needs, manage IT intake, identify technical options, and advocate for priorities
  • Lead requirements gathering, process reviews, product assessments, user acceptance testing, and end-user training
  • Develop user stories, system diagrams, technical documentation, test automation, and developer specifications with AI tools
  • Plan and manage schedules, resources, and delivery for small IT projects
  • Support Agile development teams throughout implementation
  • Assess the business value, risks, and total cost of ownership of proposed requests
  • Oversee assigned account portfolios
  • Partner with the Department of County Human Services

Requirements

  • Bachelor’s degree, or equivalent professional experience in place of the degree
  • At least three years of experience with complex project documentation, requirements, business specifications, process analysis, and user acceptance test plans
  • Background providing analytical and consultative support for IT systems, including operations, maintenance, enhancements, and advanced troubleshooting
  • Experience advising and influencing business partners on technology solutions and facilitating decisions that support business and IT strategy
  • Experience coordinating vendor work for third-party solution delivery and integration
  • Proficiency using AI tools to address technical issues and support software development
  • Cover letter explaining how the minimum qualifications are satisfied
  • Ability to successfully complete a criminal records check
  • Residence in Oregon or Washington is required for all employees
  • Work visa sponsorship is unavailable, including H-1B, F-1 OPT, and STEM OPT
  • Completed online application and resume are required
  • Project Management Certification is preferred

Benefits

  • Employer-funded retirement savings plan
  • Low-cost health and dental coverage for full-time employees and dependents
  • Paid parental leave
  • Employee wellness programs
  • Emphasis on work-life balance
  • Eligibility for veterans’ preference
  • Reasonable accommodation in accordance with the Americans with Disabilities Act

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