Ro is a direct-to-patient healthcare company building an integrated alternative to traditional, insurance-dependent care. Its platform brings together telehealth, in-home care, diagnostics, laboratory services, pharmacy operations, medication delivery, and ongoing clinical support in one patient experience. Since 2017, Ro has supported more than eight million digital healthcare visits across nearly every county in the United States, including areas with limited access to primary care. The company also offers healthcare infrastructure to other providers through Workpath, an in-home care API, and Kit, an at-home diagnostic testing service. Ro’s work spans healthcare, healthcare insurance, and consulting, with teams focused on making personalized care more accessible and coordinated.
Principal Product Designer at Ro Remote New York
Lead product design at Ro across digital healthcare experiences, design systems, growth, and AI-assisted workflows. This principal-level role spans telehealth, diagnostics, pharmacy, and logistics.
Description
- Improve Ro’s product quality through hands-on design, visual craft, creative direction, and product thinking
- Guide the vision, roadmap, visual language, adoption, and impact of Ro’s design system
- Define how design systems support AI-assisted product development with tools such as Claude and Figma Make
- Direct creative work for Vertical Growth that introduces prospective patients to Ro, explains its value, and improves conversion
- Convert successful creative explorations into reusable systems and organization-wide design leverage
- Lead complex design challenges from ambiguous beginnings through final execution
- Coach and challenge Senior and Staff designers while providing critique and craft leadership
- Collaborate with Product Design leadership on the future of Ro’s patient experience
- Report to the VP of Product Design and work across Design, Product, Engineering, Growth, and Marketing
Requirements
- A portfolio showing advanced typography, composition, hierarchy, and storytelling paired with strong product-design fundamentals
- At least 10 years designing and launching high-impact digital products for web and mobile
- The ability to combine systems-level thinking with hands-on making
- Experience creating, scaling, or driving adoption of design systems
- Strong conceptual thinking and creative-direction abilities
- Experience designing consumer experiences where brand, storytelling, growth, and conversion are important
- Demonstrated principal-level leadership and organizational influence
- A track record of finding ambiguous, high-impact opportunities and aligning senior cross-functional partners
- Experience developing seasoned designers through project work, critique, and mentorship
Benefits
- Competitive equity package
- Benefits package
- Equal opportunity employment
- Reasonable accommodations for qualified individuals with disabilities