Remote Customer Service Agent — Peru
KonectaProvide customer support remotely for Konecta, helping businesses connect with their customers. The role offers work from home, fixed pay, commissions, and full payroll benefits.
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TOMRA develops technologies for recycling, sorting, and more efficient resource use. Its products and systems support reverse vending, food sorting, waste and metal recycling, and mining, helping organizations recover materials, reduce food loss, and put discarded resources back into productive use. The company’s work connects food and beverage, logistics, consulting, and resource-intensive industries with practical tools for improving collection, processing, and reuse.
Field Service Engineer - Brittany, France
Install, commission, maintain, and troubleshoot TOMRA Food optical sorting equipment for customers across Brittany. Train operators, provide technical support, and prepare for field visits from a home office.
Description
- Install and commission sorting equipment at customer sites
- Carry out maintenance and diagnose equipment faults
- Train operators and maintenance teams
- Deliver technical guidance and remote assistance to customers as required
- Act as TOMRA’s trusted technical representative in the field
- Organize customer-visit preparation from a home office
- Produce service reports and maintain technical documentation
- Support customers near Rennes, across Brittany, and in neighbouring regions
- Provide occasional support to colleagues and customers elsewhere in France
- Conduct preventive maintenance, fault diagnosis, and equipment servicing
Requirements
- BAC+2 or equivalent technical qualification in electrotechnics, industrial maintenance, automation, electronics, or a related field
- Practical experience diagnosing electrical faults and electromechanical issues
- Fluent French language skills
- Effective English communication in technical and professional settings
- Field service, customer-site maintenance, commissioning, installation, or travelling technical support experience is strongly preferred
- Demonstrated ability to perform preventive maintenance, troubleshoot, and repair industrial equipment in customer-facing settings
- Working knowledge of IT systems, networking fundamentals, and PC configuration
- Customer-focused approach with the ability to build trusted relationships
- Valid driving licence
Benefits
- Annual performance bonus of up to 10%
- Company car with fuel or charging card and reasonable private use
- Family healthcare fully funded by TOMRA
- Company-paid business travel expenses and travel insurance
- Prévoyance plan with salary protection and life insurance
- 25 days of annual leave plus additional RTT days
- Laptop, mobile phone, tools, personal protective equipment, and professional workwear
- Tailored learning and development through TOMRA Learn
- Employee Share Purchase Programme
- Long-Term Service Awards every five years
- Team events and social activities
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