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Site Reliability Engineer, AI Provider Operations — OpenRouter (Remote, US)
Operate reliability systems for OpenRouter’s AI providers, including observability, failover, and incident response. Automate endpoint quality checks, capacity management, and launch readiness.
विवरण
- Develop monitoring for provider endpoints and track latency, throughput, errors, uptime, and output correctness.
- Define service-level objectives (SLOs) for provider tiers and configure actionable alerts.
- Improve degraded-endpoint detection and coordinate automatic traffic failover with the routing team.
- Manage on-call provider incidents from triage and mitigation through partner communication, postmortems, and follow-up actions.
- Produce provider scorecards and SLO reports.
- Provide technical escalation support for provider endpoint issues.
- Develop continuous canaries and evaluations to catch otherwise hidden quality regressions.
- Automate provider operations, including endpoint disablement, capacity changes, deprecations, and rate-limit adjustments.
- Create endpoint load-testing tools to assess launch readiness and initial traffic.
- Report to the Provider Operations Manager.
आवश्यकताएँ
- At least four years in SRE, production engineering, or infrastructure roles supporting high-traffic, customer-facing systems.
- Strong observability skills, including metrics, tracing, logs, SLOs, error budgets, and actionable alerting.
- Software engineering ability and a preference for building tools over following runbooks.
- Experience with TypeScript and/or Python.
- Knowledge of distributed-systems failure modes, including timeouts, retries, backpressure, and partial outages.
- Ability to lead incidents calmly and communicate clearly with external partners under pressure.
- Understanding of LLM inference concepts, or willingness to learn about streaming, tool calling, prompt caching, throughput and latency tradeoffs, and provider API differences.
- Experience at an inference provider, model lab, GPU cloud, or API gateway or CDN company is a plus.
- Experience with TypeScript, Cloudflare Workers, Postgres, ClickHouse, GCP, or Vercel is a plus.
- Background in routing, load balancing, or traffic management systems is a plus.
- Experience with evaluations or synthetic monitoring for machine-learning systems is a plus.
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