Vanliner Insurance Company is a specialty insurer serving businesses in moving and storage, last-mile delivery, and commercial transportation. As a subsidiary of National Interstate and part of Great American Insurance Group, it combines tailored insurance products with claims handling, loss control, and telematics solutions designed for transportation-related risks. Vanliner also develops coverage for niche carrier classes and provides professional risk-management services. Its careers focus includes employee development and opportunities across the teams supporting these specialized insurance offerings.
Senior Bodily Injury Claims Specialist – Hybrid in Richfield
Manage complex bodily injury claims for National Interstate, a commercial transportation insurer. The role covers liability evaluation, investigations, settlement negotiations, and litigated claims.
United States
Massachusetts
Ohio$90,000 – $95,000 / year
HybridFull-timeSeniorLeadEnglish RequiredClaims SpecialistDescription
- Oversee a substantial caseload of complex claims, assessing compensability and liability
- Lead detailed investigations to verify coverage and evaluate liability, compensability, and damages
- Review and negotiate settlements and reserves within established authority limits
- Participate in arbitrations, mediations, depositions, and trials when required
- Explain complex coverage and settlement matters to insureds, claimants, and external partners
- Approve payments within delegated authority and support prompt disbursement
- Keep claim files, correspondence, reports, and settlement agreements complete and accurate
- May coach team members and contribute to hiring, development, and performance management decisions
- Complete additional duties as assigned
Requirements
- Bachelor’s degree in business administration, risk management and insurance, finance, or a related discipline, or equivalent experience
- At least nine years of property and casualty claims-handling experience
- Professional designation completed or in progress preferred, including Associate in Claims (AIC)
- Experience handling litigated bodily injury claims preferred
- In-depth understanding of complex claims administration
- Strong analytical, negotiation, and problem-solving capabilities
- Thorough knowledge of insurance policies, coverage principles, and claims procedures
- Familiarity with applicable industry laws and regulations
- Advanced ability to organize and prioritize a complex caseload
- Excellent interpersonal and communication skills
- Ability to build productive relationships and lead negotiations
- Discretion in managing confidential information
- Authorization to work in the United States without current or future employment visa sponsorship
Benefits
- Medical, dental, and vision insurance coverage
- Wellness programs
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid time off
- Paid holidays
- 401(k) plan with company matching
- Employee stock purchase plan
- Commuter benefits
- Hybrid arrangement offering one remote day per week for employees local to the Richfield office
- Fully remote work from within the United States for employees who are not local to the Richfield office