Beneva is a Canadian insurance and financial services company created through the merger of La Capitale and SSQ Insurance. Its offerings span life, health, auto, home, group, and commercial insurance, as well as investment products such as RRSPs and TFSAs. Beneva serves individuals, businesses, and groups across Canada, with a stated focus on customer experience and community involvement.
Infrastructure and Cloud Observability Analyst
Build and improve Beneva’s large-scale observability platforms across cloud and on-premises environments. Automate operations with tools including Dynatrace, Splunk, Grafana, Terraform and Kubernetes.
Description
- Help operate, evolve and architect the observability platform
- Maintain platform availability, performance and capacity
- Deploy, configure and maintain Dynatrace, Splunk, Grafana and other observability tools
- Support environment upgrades and ongoing improvements
- Coordinate with technology vendors and partners as needed
- Manage version control and deployment for dashboards, alerts and business rules
- Integrate observability with CI/CD pipelines and infrastructure-as-code tools
- Automate operations with Ansible Automation Platform and Terraform
- Eliminate repetitive work to improve operational efficiency
- Create reusable blueprints and modules for cloud and on-premises environments
- Structure, standardize and optimize logs, metrics and traces
- Help optimize solution costs and performance
- Guide IT and business teams on observability practices
- Develop and organize operational and analytical use cases
- Provide technical support, share knowledge and maintain documentation
- Investigate and resolve complex incidents
Requirements
- Bachelor’s degree in computer science or equivalent experience
- At least five years of relevant experience in observability, monitoring or platform operations, including APM, logs and metrics
- Strong command of at least one observability platform such as Dynatrace, Splunk or Grafana, or equivalent experience
- Experience with DevSecOps practices
- Experience with GitHub or another source code management system
- Experience with CI/CD pipelines
- Experience with infrastructure-as-code tools such as Terraform or Ansible
- Experience with IaaS services, containers and Kubernetes orchestration
- Familiarity with serverless technologies such as Lambda
- Understanding of on-premises and cloud infrastructure, including AWS or equivalent
- Knowledge of networking, DNS, storage and databases
- Ability to use observability data to diagnose, analyze and optimize systems
- Advanced spoken and written French
- Working proficiency in spoken and written English
Benefits
- Regular employment status
- Equal opportunity employer
- Opportunities to contribute to community well-being
- Collaborative culture that supports innovation and knowledge sharing
- Stimulating, modern work environment