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CVS Health
CVS Health
HealthcareHealthcare InsuranceRetail
CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.
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Healthcare Quality Outreach Coordinator Analyst at CVS Health (Hybrid, US)

Support Aetna Better Health of Louisiana’s quality and population health work through member outreach, performance analysis, and education. Help improve care quality, HEDIS results, and member outcomes.

USUnited States
$21 – $49 / hour
HybridFull-timeMiddleSeniorEnglish RequiredAnalyst

Description

  • Support quality management and population health teams at Aetna Better Health of Louisiana to improve healthcare outcomes.
  • Help close care gaps and advance results for HEDIS, State Withhold Measures, Performance Improvement Projects, and population health initiatives.
  • Connect members, providers, community partners, and internal departments.
  • Educate providers and members about evidence-based care, preventive services, chronic disease management, and quality improvement.
  • Analyze quality performance data.
  • Coordinate outreach campaigns.
  • Help engage providers.
  • Contribute to interventions that improve member health outcomes and satisfaction.
  • Monitor quality performance and spot areas for improvement.
  • Track results and report on intervention effectiveness.
  • Reach out to members about preventive care, chronic disease management, behavioral health, maternal health, health equity, and social determinants of health.
  • Take part in health education that supports member engagement and self-management.
  • Help develop and carry out outreach campaigns aligned with quality priorities.
  • Identify barriers, trends, and opportunities affecting measure performance.
  • Support data collection, reporting, and documentation for quality initiatives.

Requirements

  • Strong communication, presentation, and relationship-building skills.
  • Ability to manage competing priorities and meet deadlines.
  • Commitment to member-centered care.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and with others in a fast-paced setting.
  • Bachelor’s degree preferred.
  • Experience with healthcare data, quality reports, care gap reports, or performance metrics preferred.
  • Experience supporting healthcare quality improvement work preferred.
  • Experience interpreting clinical data and healthcare performance measures preferred.
  • Medicaid, managed care, HEDIS, or accreditation experience preferred.

Benefits

  • Medical coverage.
  • Dental coverage.
  • Vision coverage.
  • Paid time off.
  • Retirement savings options.
  • Wellness programs.
  • Resources for physical, emotional, and financial well-being, subject to eligibility.
  • May qualify for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

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